I think you missed the point of my article (apologies for not being clearer with my message) - I wasn't relying on my host to have backups (I had backups myself on my local machine), I was complaining about my hosts response when notified that they had lost all my files.
They didn't know when I contacted them that I had a backup. Yet their attitude was "meh" followed by, "well, it is really your fault"
A more satisfactory response might have been - "We are dreadfully sorry this happened. What can we do to help you get your site back up again?"
Andy C
· 2 years ago
Hi Tom
Not really. I followed your story with interest and sympathised. I think you received shabby treatment from Blacknight and you were remarkably restrained in your comments about the quality of 'service'.
The point I was trying to make is that even if Bluehost 'guarantee' to make daily/weekly/monthly backups of all my data, it is still worthwhile to have your own backups in place (which I didn't).
Andy
Tom Raftery
· 2 years ago
Ah!
Sorry for the mix-up and thanks for clarifying it for me.
All Comments
I think you missed the point of my article (apologies for not being clearer with my message) - I wasn't relying on my host to have backups (I had backups myself on my local machine), I was complaining about my hosts response when notified that they had lost all my files.
They didn't know when I contacted them that I had a backup. Yet their attitude was "meh" followed by, "well, it is really your fault"
A more satisfactory response might have been - "We are dreadfully sorry this happened. What can we do to help you get your site back up again?"
Not really. I followed your story with interest and sympathised. I think you received shabby treatment from Blacknight and you were remarkably restrained in your comments about the quality of 'service'.
The point I was trying to make is that even if Bluehost 'guarantee' to make daily/weekly/monthly backups of all my data, it is still worthwhile to have your own backups in place (which I didn't).
Andy
Sorry for the mix-up and thanks for clarifying it for me.